1. UFibernet and/or its affiliates shall bill the Customer for the Services, Digital Services and monthly
rental against Customer Premises Equipment as per the billing cycle which shall run on a
frequency as may be decided by UFibernet from time to time. UFibernet reserves the right to change the
billing cycle, as and when, deemed necessary.
2. Separate bill shall be raised upon the Customer for the Digital Services and rental for CPE, as per
the applicable Plan.
3. Taxes shall be as per the applicable law.
4. Statement of Account containing Bills for the Services, Digital Services and rental for CPE will be
sent at the billing address of the Customer as mentioned in the CEF or on the registered e-mail
id, where so opted. UFibernet shall not be responsible for non-receipt of statement of account /
bill(s), and in such an event, it shall be incumbent on the Customer to enquire about the dues
and settle the same.
5. All payments are to be made by the prescribed due date. All non-cash payments are subject to
realization. Payment beyond due date shall entail late fees as prescribed by UFibernet from time to
time and taxes thereon. The same shall be payable from the due date till actual realization of
payment. Any delayed payments by the Customer entitle UFibernet to withdraw any applicable
discount! Benefit. This however is without prejudice to the right of UFibernet to suspend or
disconnect and the Service partially of fully due to non-payment for restoring the Services, the
Customer shall have to apply for reactivation of the connection, after making the due payment
and the applicable restoration charges.
6. Outstation cheques shall not be accepted. However, if at the sole discretion of UFibernet, out station
cheques are accepted, the same shall be subject to a charge as decided by UFibernet.
7. Customer shall pay all the dues in full, without any deduction, set-off or withholding in respect
of telecom services availed from his telephone or broadband ID number, whether or not
authorized by Customer and whether or not these exceed the assigned credit limit.
8. In case of any disputes(s) regarding the charge(s) levied, Customer shall intimate UFibernet in writing
within seven (7) days of receipt of the bill(s). Customer shall also pay full amount of disputed
charges, if any, irrespective of any pending dispute(s). However, no waiver by UFibernet to the
Customer shall, in any event, become effective unless the same is in writing and such waiver
shall be effective for the limited and specific instance described and for the specific purpose for
which the waiver is given.
9. Customer shall deposit, such amount as interest free security deposit, as may be determined by
UFibernet. UFibernet reserves the right to forfeit/adjust/apply the said security deposit in full or in part
satisfaction of any sum which may be due from the Customer to UFibernet at any time. Customer shall
continue to be liable for balance, if any, UFibernet may call for additional security deposit for
Services, made available to the Customer.
10. Upon expiry of the validity, customer need to pay in advance for the services to remain active. At the end of Validity, all unutilized free benefits will be forfeited. The billing cycle for such services will start on the day of activation of the customer.
11. Rental once paid is non-refundable under any circumstances arising due to society
issues or whatsoever. You may disconnect or society may disconnect your service,
UFibernet won’t be responsible for any such situations. So, no customer is not eligible for
any kind of refund under any circumstances.
